GENERAL LETTING TERMS AND CONDITIONS

The tenant will be called either “tenant” or “lessee” in the following conditions. Agence Saulire will appear as “the Agent” or “The agency”.
 

All the rented apartments are owned by private individuals. The task of managing seasonal lets on behalf of these individuals is entrusted to the Agence Saulire, which acts as an authorised representative responsible for payment.


Insurance:  All items or personal effects belonging to the tenant shall remain the responsibility of the latter. Such items or effects are not covered by any insurance policy originating from the building, the owner-lessor or the authorised Agency. The tenant must therefore ensure the safekeeping of his/her personal belongings, in particular with regard to the risk of theft, glass breakage… The client must be in possession of a full travel insurance, covering all the risks related to renting a property in France. 
 

Cancellation insurance: during the online booking on agencesaulire.com or by phone, Agence Saulire proposes, as an option, to subscribe to a cancellation insurance through its partner Gritchen insurance, which will be the contact in case of cancellation. This insurance is available for any rental under or equal to €10.000 all taxes included for a week; any rental above this amount cannot be covered. This insurance applies to the cancellation or interruption of stay. The cost of the insurance is 4% of the public price of the rental (all taxes included). To know the conditions of the cancellation insurance, you may contact a member of Agence Saulire or check Gritchen policy.


Reservation: the booking is considered by Agence Saulire to be firm and definitive after receiving the deposit of 30% of the rental price and the sending of the rental confirmation by Agence Saulire.
This sum is automatically acquired by the owner and his agent in case of cancellation.
Lettings will generally be agreed for a minimum of 7 nights and 6 full days.
Letting periods shall run from 5pm on the day of arrival to 10am on the day of departure.
Supplementary nights to those agreed shall be also invoiced in proportion to the general prices. 
Once a reservation has been made there can be no change of apartment without incurring the total loss of the rental amount. 
A departure during the stay, cannot give rise to any refund. 
The amount of rentals and services included or not, will be retained.
The bank transfer fees are the responsibility of the customer.
By confirming their booking, the tenant, acting on their own behalf or on behalf of the other tenants, expressly acknowledges that they have read and understood these General  Letting terms and Conditions, which are available in the Agency, and can be downloaded or printed from this page, as well as the descriptions of the services they have ordered.
 

No right of retraction: the legal provisions relating to distance selling set out in the French Consumer Code stipulate that the right of retraction does not apply to tourist services (article L121-20-4 of the French Consumer Code). 
Therefore, for all reservations and orders for services, the Hirer does not benefit from the right of withdrawal.

 

Balance: 
- The balance of the rent must be paid one month before the day of arrival, without reminder from the agency. 
- Any bookings made less than a month before the arrival date, must be paid in totality to be confirmed. 
In case of non-payment within this period, the AGENCE SAULIRE reserves the right to resale the apartment, while retaining all of the deposit paid at registration.
If the tenant has to cancel his reservation, he must notify the Agency in writing. If cancellation occurs less than 45 days prior to arrival, the tenant is obliged to pay fees as follows: 


Cancellation fees: 
From the date of the booking to 45 days in advance : 30% of the total amount of the rent (i.e first payment is kept)
45 to 30 days before arrival = 50% 
29 to 20 days before arrival = 75% 
19 to 4 days before arrival = 90% 
3 to 0 days before arrival = 100%
The deposit is not refundable and fees will be due according to the date of cancellation.

Guarantee Deposit:
The payment of a bond is requested (between €300 to € 1000 according to the rented apartment) to address the damage that could be caused to the rented property and furniture and other objects of the rented premises, but also in case common parts of the building are damaged too.
It is mandatory to set the keys, it must be paid by credit card only (payment in cash not accepted). It shall be returned at the latest 10 days after your departure, then the credit card authorisation is cancelled. 
The final cleaning is not included, if the cleaning required on departure is not done by the tenant, the latter will be invoiced for an all-inclusive amount, which will be deducted from the bond together with the cost of replacing any damaged items or items missing from the apartment or communal areas, related services (television, linen, cot etc.) If these costs exceed the bond amount the tenant undertakes to pay the balance.

 

Applicable fees:
Cleaning: studio 50€ - 2 rooms 60€ - 3 rooms 75€ - 3 rooms mezzanine and 4 rooms 90€ - 5 rooms and more 120€.
Unreturned keys: 50€ + price of the key (between 10€ and 150€ per key) + key ring 8€.
Return of forgotten objects: €15 + actual cost of the parcel and postal charges.
Cleaning of bedding: €25 + laundry and/or cleaning costs.

 

Duration:
The length of the stay is indicated under the particular condition section of the present rental contract. The lessee acknowledges that the rented premises are only at his disposition as a temporary residence for a length of time that cannot be extended with prior consent of the owner and/or Agence Saulire and, in no case he will be authorised to exercise a profession, the latter being essential conditions without which the rental would not have been granted.

 

The price of the rental does not include:
The local tax (fare per day and per person depends on the property) and the final cleaning of the property.
All the other side services: airport transfers, ski equipment, ski passes, and others.
 

Welcome and handing over of keys:
The keys shall be handed over by the Agence Saulire between 5pm till 7pm after payment of the balance, local tax and the deposit.
In case of late arrival the tenant will necessarily contact the agency during opening hours, and before 6pm on the day of arrival, to arrange the keys, otherwise it can take possession of the leased premises the next day without being able to claim any compensation or refund.
It shall first have paid the balance of the rental price and guarantee deposit by mail before his arrival.
In case of late arrival and early departure, no refund can be claimed by the lessee.
The balance shall also be payable in the event of a failure to take possession of the respective property indicated by the keys not being handed on the date scheduled.

 

Schedule of condition and inventory:
Due to the large number of arrivals and departures occurring at the same time the inventory and state of repair, at arrival and departure, will be performed unilaterally by Agence Saulire before arrival and after the departure of the lessee. 
A detailed inventory can be found in each apartment and a form of state of repair is given at your arrival. The latter form not being filled in a contradictory way, the lessee will benefit from a 48h-delay to after the keys being handed over, to file a claim.
The lessee agrees to check the condition of the apartment, reports any defects within 24 hours at the latest after picking up the keys. No claim of inventory and cleaning will be considered after this time.
After this period, the lessee shall be deemed tacitly acknowledged the accuracy of the inventory, equipment, and clean housing and that the rented premises are free from any damage when the lessee entered the property, in accordance with decree 1731 and following of the French Civil Code.
The lessee agrees to leave the Agence Saulire performs any necessary repairs in its housing and without claim to compensation.
Balconies and terraces are not snow-cleared.

 

Check-out / Handing back the keys:
2 or 3 sets of keys have been handed over to the tenant, who will have to return them on the check-out day, before 10AM, failing to do so will result in the Agency charging the tenants, on their guarantee deposit, for cutting spare keys or replacing the parking remote control.
Should the tenant not respect the check-out time of 10AM, a full day of rental will be charged in addition (this extra charge cannot be considered as the agreement to stay an extra day in the premises).
The apartment must be returned clean and tidy. That includes doing and storing the dishes, emptying the fridge and cleaning it, sorting and disposing of the garbage, folding and storing the blankets and bed covers, storing the pillows into the closets, cleaning the floor, cleaning the kitchen, toilets and bathroom thoroughly.

 

Occupation:
The tenant agrees:

 To respect the dates and times of occupancy, mentioned above 
- The tenant shall occupy the rented property acting with due diligence.
- To respect the internal regulations of the apartment building, in particular the obligation to be quiet after 10pm. Occupy the apartment in a way that do not create any nuisances to the neighbours, sound disturbances or others.
- To occupy the apartment by the number of people indicated in the agreement (babies and children included) and in accordance with the equipment provided, although the total number of beds is higher (some apartments have a choice between using several beds).
- To make no change in the arrangement of furniture and furnishing in the rented property and to prohibit the carrying out of these premises.
- To restore the places in the state in which they were found, the cleaning is not included in the price, it may be required in addition.
- To pay the price of cleaning of the rugs, blankets, bed covers, mattresses, any bedding items etc. that could have been stained or affected by any disturbing smell (tobacco, vomite etc.) 
- To warn Agence Saulire of any maintenance repairs he could have experienced or seen
- To let any urgent works be executed, whatever form they take. If any works to be executed are due to a deterioration attributable to the lessee, they will be charged to him/her.
- The lessee is responsible for the destruction or deterioration of any object at his/her disposition, as an accessory to the building or apartment, and of all damages that could be caused to the building and its installations whatever they are, by the fact of an abnormal use, notably of the electric or heating devices, or resulting of the obstruction of the toilets, sinks, water basins, bathtub by objects prone to clog pipes. In case a deterioration is suspected, the agent of Agence Saulire will be granted access to the rented premises to undertake any necessary observations.
- Not to smoke in the premises as all our apartments are non-smoking apartments, for hygiene and safety reasons. In case smoking smells are determined and/or burn marks are found on the furniture or bedding items, Agence Saulire will charge on the guarantee deposit, the amounts to restore the damaged items into their original condition as well as any necessary the cleaning (of bedding, carpeting, curtains etc.).
The tenant may not object to any visit by the Agency, notably in case of the property begin for sale (meeting arranged in advance).
Unless it is specifically indicated, animals are not allowed inside the rented premises.
No reduction in rent or compensation may be claimed by the tenant in the event of disruption to the operation of communal or public equipment.
The Agency is not responsible for the deprivation and decreased enjoyment, not from its fact.

 

COVID-19 Cancellation policy:
Full refund of the deposit, or both deposit and balance, exclusive of the €50 administration fees which remain at the tenant’s charge, for all the cancellation justified by at least one of the following motives (effective at the date of the stay):
- Closing of the ski area or ski lifts by decree from the relevant administrative authority, for any motive, notably a sanitary one, at the dates of stay of the contract holder, provided that this administrative closing takes place during the expected winter opening of the lifts (between Dec.1st and April 24th),
- The resort of Meribel is located in an area of lockdown, during the time matching the expected dates of stay, the lockdown being subject to a decision made by a Ministry or Prefecture. Should the closing be decided during the period of stay, the fees will be calculated using the prorata temporis of the night spent; the fixed administrative fees (€50) will be added to the amount retained by Agence Saulire.
- Travel restrictions, following a governmental decision, that prevent the tenant who has booked to reach Meribel :
 * Kilometre travel restriction,
*  Lockdown of the region/country the Tenant has his main residence in,
* Quarantine imposed to the Tenant as he returns from Meribel,
* If the government of the Tenant’s country of origin, who has made the booking, forbids all travel, unless it is essential, between his main residence and France,
* If the travel or border crossing restrictions in France prevent the contract holder to get to Meribel, where the contract is performed, and that for the duration of the booking. Whether these restrictions were decided by the relevant administrative authorities of France or the Tenant’s country of origin.

The Tenant will have to provide to the cancellation request all the documents that can justify the situation of lockdown (ex. government decree indicating the lockdown, document proving the address of main residence, decision from the government to ban all travel…).
Due to the possible evolution of the situation, the cancellation will only be validated at the 1st day of the stay. The conditions indicated above must therefore be applicable at the date of the stay.
At any time, the tenant can thus cancel his booking.
The amount the Tenant has already paid then will be kept until the 1st day of his stay and will be refunded within a maximum of 30 days, if one of the reasons quoted above are still applicable to his stay dates.
If the booking has been cancelled by the Tenant and that, at the 1st day of his stay, the conditions have changed (the resort has re-opened, the travel ban has ended etc.), the amounts previously paid may only be refunded if the apartment has been rented to another Tenant at the same fare conditions.
€50 of administrative fee for each booking will be kept and be deducted from the final refund in all cases.
If the Tenant still does not want to come and if the apartment has not been rented to another Tenant, Agence Saulire keeps all the amounts due at the date of cancellation.
NB: this guarantee does not apply to the other impediment motives, only those indicated above will be accepted as Covid-19 special cancellation policy.


Exclusions: are excluded all the other requests for refund for a motive that will be known at the time of the booking, notably the closing of the ski lift/ski area.
 

Consumer mediator

Consumer mediation is provided by the National Association of Mediators (ANM CONSO) - 2 Rue de Colmar - 94300 VINCENNES 
contact@anm-mediation.com
www.anm-mediation.com

 

 

GENERAL TERMS AND CONDITIONS OF SALE & USE OF SKI LIFTS PASSES

Health pass is compulsory from age 12 and above.
A valid health pass will be required to access to ski lifts.
More information on : https://www.gouvernement.fr/info-coronavirus/pass-sanitaire


1 – Preambule
When an individual (hereinafter the “customer”) buys a ski lift pass, this fact entails that he/she has perused and accepts all of these general terms and conditions of sale and use, without prejudice to the usual legal remedies.
If a provision is missing in these general terms and conditions, this missing provision shall be deemed to be governed by current practices in the ski lift sector for companies having their registered offices in France.
Online purchases (On websites, automatic kiosks or tablets) are also subject to the Specific Terms and Conditions for Online Sales posted at the corresponding sales channel.
The present general terms and conditions are applicable for the winter season (From the period between the official opening and closing dates of the ski lifts of the ski area concerned), the summer season (From the period between the official opening and closing dates of the lifts of the area concerned) and more generally for any opening to the public.
The customer acknowledges all responsibility to remain informed about the various Passes and, if applicable, Activities and proposed tariffs and to select the most suitable option. Under no circumstance shall the Vendor be held liable for the customer’s choice.


2 – Pass
The pass is comprised of a card on which a ticket is registered. It can in some cases be associated with a leisure and sport activity.
It gives access, during the term of validity of the ticket and under the terms and conditions specified hereinafter, to ski lifts in operation corresponding to the ticket category.
The user must be in possession of his/her pass during the entire journey on the ski lift, from the loading area to the unloading area.
To facilitate the transfer of encoded information during passage through the inspection terminals, the pass must be worn on the left side and, preferably, away from a mobile phone, keys and any form of packaging comprised in whole or in part of aluminium.
The rates of passes, tickets and cards are displayed near the cash desks. They may also be viewed on the website sites: www.s3v.com | www.skipasscourchevel.com | www.skipassmeribelmottaret.com | www.courchevel-ete.com | www.meribelmottaret-ete.com
The passes, the term of which is longer than the shortest term proposed, are strictly personal, non-assignable and non-transferable.


2.1 - Re-encodable cards
The cards are re-encodable which means they can be re-used one or more times within the limit of a three years warranty period.
The warranty applies only for normal use of the card. The warranty covers the issue of a new card to replace the defective card.
Besides the fact that cards that can be topped up at the cash desks, they can be used to buy a half day ticket to a 21 consecutive day ticket only by logging on to the following websites: www.s3v.com | www.skipasscourchevel.com | www.skipassmeribelmottaret.com | www.courchevel-ete.com | www.meribelmottaret-ete.com
The holder of a re-encodable card is not entitled to any reduction on the ticket price in the event the card is topped at cash desks or on the Internet.
As long as the ticket registered on re-encodable card has not expired, another ticket, apart from an extension, may not be registered.
For recycling purposes, please place the cards in the boxes close to the cash desks.
The price of the pass includes the price of the card.


2.2 – Liberté, Skiflex and 2/7 passes

2.2.1 – Liberté Pass
The Liberté pass is a personal pass made up of a re-encodable card and an unlimited right of access during the current season on the 3 Vallées skiing area.
The unit of use of the 3 Vallée Liberté pass is the day per adult (Courchevel Valley, Méribel Valley or 3 Vallées). Said days may be used consecutively or not during the current season.
The days are invoiced weekly and debited from the holder’s bank card based on the days per adult at a discounted rate.

2.2.2 – Skiflex Pass
The Skiflex pass is a personal pass made up of a re-encodable card and a limited right of access to 20 passages per week on the 3 Vallées ski lifts (Monday to Sunday) during the current season.
These passages can be consumed consecutively or not during every week of the current season.
Beyond the 20 passages per week, a price is billed per passage and capped per day at the value of the 3 Vallées adult day rate.
The amounts are invoiced and debited from the holder's bank card.
2.2.3 –2/7 pass
The 2/7 pass is a personal pass made up of a re-encodable card and a right of access limited to 2 days of skiing per week on the 3 Vallées skiing area (Monday to Sunday) during the current season.
The day of skiing is deducted from the 1st passage on a lift.
These days can be consumed consecutively or not during every week of the current season.
Beyond 2 days per week, a daily rate is billed at the value of the 3 Vallées adult day rate
The amounts are invoiced and debited from the holder's bank card.


2.3 – Insurance Carré Neige
An insurance Carré Neige is proposed to the customers during the winter season. www.carreneige.com
S3V is registered with ORIAS as an intermediary insurance agent under the number 18001185 (www.orias.fr),
The insurance broker is GBC Montagne, registered with ORIAS under the number 17007353, whose registered office is Résidence le Grand Coeur, Bât. B, 298 Avenue Maréchal Leclerc, 73704 BOURG SAINT MAURICE – France.
Complaints and recourse procedures to a mediation process concerning this insurance are accessible on the site www.carreneige.com


3 - Terms and conditions of issue of inspection of tickets


3.1 - Photo and proof of identity
The sale of the season pass winter or summer or the 3 Vallées Liberté pass as well as the delivery of free tickets are subject to the delivery or taking of a recent photograph, facing the camera, without sunglasses or without headgear.
The S3V keeps this photograph in its electronic ticket system to facilitate any topping up (re-encoding) of the ticket, unless the customer objects thereto.
A rate reduction based on age bracket is subject to the production of proof of identity.


3.2 - Methods of payment
Payment is made in euros:
> by cheque drawn up on a bank account opened in France and made payable to S3V,
> by bank card (Visa, Eurocard, Master Card, American Express),
> holiday vouchers issued by the ANCV (French national holiday voucher agency).
As a security measure, cash payments are only possible for purchases at cash desks, to the exclusion of remote purchases of passes.
Moreover, purchases made on-line or on automatic kiosks may be paid only by bank card (Visa, Eurocard, Master Card, American Express)

 

3.3 - Invoice and proof of sale
3.3.1 - Invoice
Regardless of the card used, an invoice is issued, upon request, to show for a single transaction, the number of products bought, a brief itemization of said products, the total price, before VAT, of the transaction and the total amount of VAT.
3.3.2 - Proof of sale
When a pass is issued, proof of sale is delivered showing the type of ticket, its date of validity and its sole number.
This proof must be kept carefully for presentation upon any claim.


3.4 - Inspection
The customer must hold a ticket during the entire journey on the ski lift from the loading area to the unloading area.
The pass must be presented at each inspection requested by the operator.
Not holding a ticket, use of a non-compliant ticket or non-compliance with the police regulations posted at the lift loading area recorded by a sworn inspector gives rise to a fixed indemnity, which is increased, where applicable, by closing costs, the amount of which is set under current regulations.
The forging of a ticket or use of a forged ticket gives rise to criminal proceedings as well as to the payment of damages.
In an effort to combat fraud, the client is informed by way of a logo that they are automatically photographed when they pass through the turnstiles. These photographs are then used by sworn inspectors in regular inspections with the sole purpose of ensuring that no exchange takes place, since the pass is neither transmissible nor transferrable. Photographs taken will be kept for the duration of the ticket and up to two days thereafter. Only the first and the last photo of each day are retained; all other photos are deleted at the end of each day. These photos are processed as personal data as described in paragraph 8.
In all the aforementioned cases, the passes may be withdrawn for the purpose of evidence and in order to return them to their owners.


3.5 - Transfer and resale prohibited
During the term of validity of the ticket, the pass cannot be assigned or transferred. It cannot be lent free of charge or for a fee.


4 - Rates
All retail prices of passes, tickets and cards are displayed at the sales outlets. Said rates are expressed in euros, including VAT according to current VAT. They also appear on the website internet www.s3v.com | www.skipasscourchevel.com | www.skipassmeribelmottaret.com | www.courchevel-ete.com | www.meribelmottaret-ete.com | www.courchevel.com | www.meribel.net | www.les3vallees.com  Reductions or complimentary passes are proposed to various categories of individuals in accordance with terms and conditions available at sales outlets and on presentation of documents to prove the special rate when making the purchase. No photocopies of supporting documents will be accepted. No reduction or complimentary reduction shall be granted after the purchase.
The age of the customer to be taken into account will be the age determined on the date of the commencement of validity of the pass to be issued.


5 - Refund of passes
Stay/season passes take account of a special sliding scale.
If the customer has not purchased his pass directly from the Société des 3 Vallées, he must make any complaint which relates to issues that occur whilst the General Terms & Conditions of Sale and use hereof are implemented, beforehand with his reseller..


5.1 - Party used or non-used passes
In the event the tickets issued are not used or not totally used, they are not refunded or exchanged.


5.2 - Loss, destruction or theft
In the event of loss, destruction or theft, and on presentation of the delivery slip or the proof of sale, a ticket shall be delivered for the unexpired period less one waiting day and a card corresponding to this residual period.
Said measure shall be subject to the delivery to the delivery slip or proof of sale as well as to payment of an amount of ten euros for operating costs (stop payment and blocking of the ticket).
Any passes found can be handed into at the central cash desk.


5.3 - Closing or service outage
The Vendor offers reduced rates on the “3 hours” or “1 day” Courchevel Valley or Meribel Valley Pass, in the event of bad weather or snow conditions that have a significant impact on ski-lift operating conditions.
In the event of an interruption of more than five (5) consecutive hours AND interruption of over 80% of the lifts to which the ticket gives access, the holder of a Multi-Day pass (2 days or more, not including season passes) may be offered compensation for the loss sustained.
The holder may, upon delivery of supporting documents (invoice or proof of sale and duly completed "Customer Comments" form), be granted:
> either an immediate extension in days,
> or a credit note in euros to be used no later than the end of the second season following that for which the refund is granted and calculated proportionally to the duration of the closing of the lifts,
> or deferred rate compensation set by S3V and calculated proportionally to the duration of the closing of the lifts.
The supporting documents must be produced within two months following the service outage. Compensation shall be made within four months following receipt of the documents.
No refund can be granted before the expiration date of the pass concerned.
NB : Only Passes which were obtained and paid for directly by Clients to the Vendor may result in compensation. In all other cases, the Client must refer to the General Conditions of Sale of the entity from whom the Pass was purchased.
The above provisions do not apply to the season pass which benefits from a very good sliding scale (As well as to the Liberty, 2/7 and Skiflex passes). The vendor cannot in fact guarantee 100% opening of the ski area during all the season taking into account the natural high mountain environment in which the operations of the lifts are located. For any season (Winter or summer or winter+summer), from 65% of opening days, continuous or not without service interruption of more than five (5) consecutive hours AND at interruption of over 80% of the lifts to which the ticket gives access, the vendor's service is deemed acquired.
The calculation of opening days applies from the official opening of the domain concerned until its official closure
If the number of guaranteed opening days is not reached, a prorata temporis refund in relation to the guaranteed minimum of opening days will be applied.
Refund procedures will be put in place once the season is over.

 

5.4 - Closure of ski lifts by decision of the public authorities due to the Covid19 health crisis
In the event of a health crisis with a decision to administrative closure of the ski lifts, the Customer has the option of requesting, free of charge, the reimbursement of his pass (invoice or proof of sale and duly completed "Customer Comments" form).
The amount of the refund will be calculated in proportion to the days closed by administrative decision during the period of validity of his Pass.
In the case of a "Season" Pass, only the closure of the ski lifts to which the "Season" Pass gives access, not allowing the guaranteed number of opening days defined above to be reached, will result in compensation.
The amount of said compensation will be calculated as follows:
D = P x (number of "guaranteed opening days" - J) / Number of "guaranteed opening days"
D: compensation
P: Price paid
J: Number of effective opening days for the Season
The reimbursement can only be calculated once the closing date of the Season has been reached, in order to take into account, the hypothesis of a possible reopening of the ski lifts during the Season


5.5 - Illness or accident and other personal event
Tickets shall not be refunded in the event of accident, illness and any other personal reason, regardless of the term of validity of the pass.
Insurance can be taken out to cover this risk and useful information can be obtained from out sale hostess(es).


5.6 - Force majeure
In the event of force majeure, the obligations whose fulfillment has become impossible is suspended as long as this impossibility lasts. Is considered a case of force majeure, any event beyond the control of the vendor, reasonably unforeseeable at the conclusion of the contract, the effects of which cannot be avoided by appropriate measures and which prevents the obligation by the vendor, in accordance with article 1218 of the Civil Code.
Will be considered as force majeure, without the party which is not able to fulfill its obligations having to establish that the event in question has the characteristics defined in the preceding paragraph, events such as, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds, certain health crises declared as such. If this obstacle is definitive or if the duration of the event is greater than the duration of the pass, this contract may be terminated on the initiative of either party. The termination cannot give rise to any damages. Anyone who cannot perform due to the occurrence of such a case will not be held responsible. No contractual penalty may be pronounced against him or his liability brought into play.
Furthermore, for any use of the transport ticket before the occurrence of the force majeure event, the customer will be liable for the payments due according to the above-mentioned article 5-3.


6 – Remote sale
Passes bought on-line shall, at the purchaser’s choice:
> sent by post to the address given by the customer,
> collected at the Tourist Office of the purchaser’s resort (Courchevel/ Courchevel Moriond / Courchevel Village / Le Praz/ La Tania / Méribel-Mottaret).
> collected at automatic kiosks when possible (List indicated during the online sales process)
On simple request, tickets may be refunded or exchanged no later than on the eve of the first day of validity.


7 - Violation of transport clauses
All Users are obliged to respect the safety regulations relating to ski lift transportation ; notably the police regulations displayed at the ski lift departure points, the accompanying pictograms as well as all instructions given by the Operator’s staff, subject to a penalty.
In the event of non-compliance with police regulations or these general terms and conditions of sale and use, the passes may be withdrawn for the purpose of proof.
Depending on the seriousness of the violation committed, it may give rise to the payment of a fixed indemnity increased, where applicable, by the closing costs, or to legal proceedings as well as to the payment of damages.
7.1 - Compliance with health measures and rules in the case of special provisions
In the event of a health emergency (and any subsequent provisions), the vendor may organize special provisions that meet regulatory health requirements and communicate on hygiene and social distancing measures known as "barriers". The customer is required to comply with these regulatory requirements and sanitary measures. Any holder of a lift pass must comply with these regulatory requirements and health measures. In particular, the customer must comply with the instructions, both written and verbal if necessary (and the pictograms supplementing them if necessary) which will be transmitted to him and provided by the vendor and his staff, both before and during his presence on site and the performance of the service.
When wearing a mask is mandatory in points of sale, queues or on ski lifts in order to slow the spread of a virus, it must have filtration properties according to current regulations (Surgical masks, FFP1, FFP2 and FFP3 masks…)


8 – Automated processing of personal data


8.1 –Organisation of the precession of personal date
S3V engages in the computerized processing of personal data in its sales of passes.
In accordance with the Data Protection Act of 6 January 1978 amended on 7 October 2016 and the General Data Protection Regulations of 25 May 2018, you have the right to access, amend and erase your personal data, to restrict or oppose the processing of said data, a right to withdraw consent and a right to the portability of data. You can exercise your rights by contacting the DPO via e- mail at dpo@s3v.com.
You also have the right to file a complaint with a supervisory authority. Finally, you have the right to determine instructions relating to the fate of your personal data after your death.


8.2 – Sales and distribution / ticketing processing
Personal data collected in the sale of your bundle are collected for the following purposes: to complete the sale and provide after-sales follow-up, invoicing and (where appropriate and with your explicit consent) to send you marketing information on our products and services. Personal data requested from you, other than those that require your explicit consent, are compulsory: without these data, we will not be able to process your purchase order. Your data will be sent to the Sales department of S3V and held for three years for marketing communications purposes, and ten years for invoicing data.


8.3 – Processing of turnstile data
Ski lift turnstile data are collected and used to manage access to ski lifts, monitor tickets and for statistical purposes. These data are sent to the Operations and Sales departments of S3V and are held for one season, but only detailed information on the last six fares is held for 48 hours. Globalised information for each station and each day can then be used.
These data are anonymised after the end of the season for statistical use.

 

8.4 – PhotoCompare control of turnstiles of certain devices
As indicated in paragraph 3.4 ("Controls"), photographs are taken and stored at turnstiles of some ski lifts. The purpose of these photographs is solely to monitor the use of passes, with the photos sent to the control services of S3V. The use and duration of validity of these passes are explained in paragraph 3.4 ("Controls").


8.5 – Precessing for a free souvenir photo service
S3V has set up a free souvenir photo service on the Biollay and Combes chairlifts and on the Luge Moriond Racing piste. When you go through the turnstiles, a photograph of the seat of the ski lift or of your sledge is automatically taken. You can collect this photograph at a free terminal when you arrive.
Due to data privacy protection concerns, this photograph will be automatically deleted after 30 minutes.


9 – CO2 information for transport services by lifts
Pursuant to Article L. 1431-3 of the Code of transport, S3V communicates the following information related to CO2 emission for transport services by lifts:
• CO2 emission for a day ski pass in the 3 Valleys is 366 g equivalent to a road trip by car of 2.6 km.
For further information, please contact the following service: S3V - Service QSE - BP 40-73122 Courchevel Cedex - France.


10 – Settlement of litigation
Any litigation is solely under the competence of the courts in the jurisdiction where the Operator’s business is established. The agreement is governed by French laws.
Any litigation should be sent to S3V within 2 months after the event at the origin of the claim, without prejudice to legal channels and time-limits for legal action, at the following address: S3V – BP 40 – 73122 COURCHEVEL Cedex - France
Without a satisfactory reply or no reply within a period of at least two (2) months following a written complaint (And within a maximum of one (1) year following a written complaint ), the consumer has the possibility of seizing the Ombudsman of Tourism and Travel whose details and ways of referral can be obtained by consulting his website: www.mtv.travel
The opinion of the Ombudsman is not binding on the parties to the contract. In the absence of a friendly settlement, the litigation may be brought before the competent courts.
In addition, according with the article 14 of Settlement (UE) n°524/2013, the European Commission has set up an online dispute resolution platform, facilitating an independent settlement of online disputes between consumers and professionals in the European Union.
This platform is available on the internet at the following address: https://webgate.ec.europa.eu/odr/

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