Practical information - Before your arrival
Everything you need to know to enjoy stress-free holidays
Before your arrival
- What is included in the rental price?
The price includes the rent, the rental fees (heating, hot and cold water, electricity), the bed linen and towels (according to your booking terms). It does not include the local tax (from €0.90 to €1.65 per night per person from 18 years old) nor the final cleaning.
- When should I pay that?
If you book more than one month before your arrival, we will ask you to pay a deposit of 30% to confirm the booking. You will have to pay the balance 30 days before your arrival.
If you book your stay less than one month in advance, we will ask you to pay the total amount directly.
- How can I pay my booking?
You can pay with your credit card (except American Express) online thanks to our secured booking system, or by French cheque (to Agence Saulire), bank transfer or cash (at Agence Saulire only).
- What happens if I have to cancel my stay?
For any cancellation, please send us an e-mail or a mail as soon as possible.
Our cancellation fees:
- More than 45 days before arrival: 30% deposit acquired
- 20‐44 days before arrival = 50%
- 15‐19 days before arrival = 60%
- 14‐4 days = 75%
- 3‐0 days = 90%
We do not propose cancellation insurance, but if we manage to rent the apartment again at the same pricing terms, the deposit will be refunded on a commercial basis (after deducting cancellation fee of € 50 / file).
- I do not have ski equipment; how can I do?
- How can I have ski passes?
Forget about the waiting time at the ski pass desks!
You can order your ski passes from your customer area, by e-mail or by phone and we will prepare them for you.
Please do not forget to inform us of the first day of ski, the ski area, the number of days, the age category and if you want the insurance or not.
You will then pick up your ski passes, directly at the agency, with the keys of your apartment.
Moreover, on some weeks, we will propose you up to 20% off on the adult ski pass from 4 days!
- Can I modify the extra services already ordered?
At any time, and up to 4 days prior arrival, you can add extra services thanks to your customer area, or by contacting us directly by e-mail or by phone. If you want to cancel an extra service, please call us or send us a message. You can cancel extra services until your arrival.
- Are the pets allowed?
Unless otherwise specified in the apartment description, the pets are welcomed in our apartments.
- I would like to come only for a week-end, is that possible?
We propose short stays and week-ends on demand, but only at the last minute (3 weeks prior arrival date).
Please contact us on +33 (0)4 79 00 41 89 or in the Contact area. You can also consult our Special Offers page.
- How can I optimize my arrival?
For a stress-free arrival in our mountains, we recommend you to have special equipment for your vehicle (snow chains, wheel socks) and to try to put them on before your departure. We also suggest you to have a flashlight and gloves nearby in case you have to equipped your car during the night.