General terms and conditions of sale of Agence Saulire

GENERAL LETTING TERMS AND CONDITIONS

The tenant will be called either “tenant” or “lessee” in the following conditions. Agence Saulire will appear as “the Agent” or “The agency”.

 

All the rented apartments are owned by private individuals. The task of managing seasonal lets on behalf of these individuals is entrusted to the Agence Saulire, which acts as an authorised representative responsible for payment.

insurance :

 

All items or personal effects belonging to the tenant shall remain the responsibility of the latter. Such items or effects are not covered by any insurance policy originating from the building, the owner-lessor or the authorised Agency.

The tenant must therefore ensure the safekeeping of his/her personal belongings, in particular with regard to the risk of theft, glass breakage… The client must be in possession of a full travel insurance, covering all the risks related to renting a property in France.

 

CANCELLATION INSURANCE : 

 

During the online booking on agencesaulire.com or by phone, Agence Saulire proposes, as an option, to subscribe to a cancellation insurance through its partner Gritchen insurance, which will be the contact in case of cancellation.
This insurance is available for any rental under or equal to €10.000 all taxes included for a week; any rental above this amount cannot be covered.
This insurance applies to the cancellation or interruption of stay.
The cost of the insurance is 4% of the public price of the rental (all taxes included). To know the conditions of the cancellation insurance, you may contact a member of Agence Saulire or check out: https://gap.gritchen.fr/minurl/Tt98ZHDH/

 

RESERVATION : 

 

The booking is considered by Agence Saulire to be firm and definitive after receiving the deposit of 30% of the rental price and the sending of the rental confirmation by Agence Saulire.

 

This sum is automatically acquired by the owner and his agent in case of cancellation.

 

Lettings will generally be agreed for a minimum of 7 nights and 6 full days. Letting periods shall run from 5pm on the day of arrival to 10am on the day of departure.
 

Supplementary nights to those agreed shall be also invoiced in proportion to the general prices.

Once a reservation has been made there can be no change of apartment without incurring the total loss of the rental amount.
A departure during the stay, cannot give rise to any refund.

The amount of rentals and services included or not, will be retained.

 

The bank transfer fees are the responsibility of the customer.

 

By confirming their booking, the tenant, acting on their own behalf or on behalf of the other tenants, expressly acknowledges that they have read and understood these General  Letting terms and Conditions, as well as the descriptions of the services they have ordered.

 

No right of RETRACTATION : 

 

The legal provisions relating to distance selling set out in the French Consumer Code stipulate that the right of retraction does not apply to tourist services (article L121-20-4 of the French Consumer Code).

 

Therefore, for all reservations and orders for services, the Hirer does not benefit from the right of withdrawal.

 

Balance : 

 

• The balance of the rental must be paid 1 month before the arrival date, without any reminder from Agence Saulire.
• Any booking made less than one month before the arrival date must be paid in totality to be confirmed.

 

In case of non-payment within this period, the AGENCE SAULIRE reserves the right to resale the apartment, while retaining all of the deposit paid at registration.

 

If the tenant has to cancel his reservation, he must notify the Agency in writing.

If cancellation occurs less than 45 days prior to arrival, the tenant is obliged to pay fees as follows:

 

Cancellation fees

 

From the date of the booking to 45 days in advance : 30% of the total amount of the rent (i.e first payment is kept).

 

• 45 to 30 days before arrival = 50%
• 29 to 20 days before arrival = 75%
• 19 to 4 days before arrival = 90%
• 3 to 0 days before arrival = 100%

 

The deposit is not refundable and fees will be due according to the date of cancellation.

 

Cancellation at the agency's initiative : 

 

If the agency is obliged to cancel the planned stay due to circumstances beyond its control, such as events attributable to third parties, force majeure or exceptional natural phenomena, it will offer alternative accommodation of an equivalent standard at no additional cost to the renter, if possible.

 

If no comparable accommodation can be offered or the suggested solution is declined, the agency will reimburse all sums paid for the rental as soon as possible.

 

guarantee deposit REQUIRED : 

 

The payment of a bond is requested (between €300 to € 1000 according to the rented apartment) to address the damage that could be caused to the rented property and furniture and other objects of the rented premises, but also in case common parts of the building are damaged too.

 

The security deposit must be paid when the keys are handed over, at the latest by credit card, or before your arrival on the Agence Saulire website in the customer area via our partner SWIKLY (cash and cheques are not accepted).
It will be returned no later than 10 days after your arrival.

The final cleaning is not included (unless otherwise stated in the property description), if the cleaning required on departure is not done by the tenant, the latter will be invoiced for an all-inclusive amount, which will be deducted from the bond together with the cost of replacing any damaged items or items missing from the apartment or communal areas, related services (television, linen, cot etc.)

 

If these costs exceed the bond amount the tenant undertakes to pay the balance.

 

Applicable fees

 

- Cleaning :

• Studio =60€
• 2 rooms = 75€
• 3 rooms = 85€
• 3 rooms plus / mezzanine and 4 rooms =  105€
• 5 rooms and more 200€.

 

- Unreturned keys, beeper and parking badge to the Agency: 50€ + price of the key (between 10€ and 150€ per key) + key ring 8€.

- Return of forgotten objects: 15€ + actual cost of the parcel and postal charges.

- Cleaning of bedding: 25€ + laundry and/or cleaning costs.

 

Duration : 

 

The length of the stay is indicated under the particular condition section of the present rental contract. The lessee acknowledges that the rented premises are only at his disposition as a temporary residence for a length of time that cannot be extended with prior consent of the owner and/or Agence Saulire and, in no case he will be authorised to exercise a profession, the latter being essential conditions without which the rental would not have been granted.

 

The price of the rental does not include :

 

• The local tax (fare per day and per person depends on the property), consult the current rates and prices.
• The final cleaning of the property (unless otherwise stated in the property description),
• All the other side services: airport transfers, ski equipment, ski passes, and others.

 

Welcome and handing over of keys :

 

The keys shall be handed over by the Agence Saulire between 5pm till 7pm after payment of the balance, local tax and the deposit.

 

In case of late arrival (after 7pm) the tenant will necessarily contact the agency during opening hours, and before 3pm on the day of arrival, to arrange the keys, otherwise it can take possession of the leased premises the next day without being able to claim any compensation or refund.

The keys can only be returned to our secure key box if the balance, tourist tax and security deposit have been paid.
 

In case of late arrival and early departure, no refund can be claimed by the lessee.

 

The balance must also be paid in the event of absence or failure to collect the keys on the agreed date.

 

Schedule of condition and inventory :

 

Due to the large number of arrivals and departures occurring at the same time the inventory and state of repair, at arrival and departure, will be performed unilaterally by Agence Saulire before arrival and after the departure of the lessee.

 

A detailed inventory can be found in each apartment and a form of state of repair is given at your arrival.

 

The latter form not being filled in a contradictory way, the lessee will benefit from a 24h-delay to after the keys being handed over, to file a claim via the form, QR code or by email.

 

The lessee agrees to check the condition of the apartment, reports any defects within 24 hours at the latest after picking up the keys. No claim of inventory and cleaning will be considered after this time.

 

After this period, the lessee shall be deemed tacitly acknowledged the accuracy of the inventory, equipment, and clean housing and that the rented premises are free from any damage when the lessee entered the property, in accordance with decree 1731 and following of the French Civil Code.

 

The lessee agrees to leave the Agence Saulire performs any necessary repairs in its housing and without claim to compensation.

 

Balconies and terraces are not snow-cleared.

 

cHECk-out / Handing back the keys :

 

2 or 3 sets of keys have been handed over to the tenant, who will have to return them on the check-out day, STRICTLY before 10AM, failing to do so will result in the Agency charging the tenants, on their guarantee deposit, for cutting spare keys or replacing the parking remote control.

 

Should the tenant not respect the check-out time of 10AM, a full day of rental will be charged in addition (this extra charge cannot be considered as the agreement to stay an extra day in the premises).

The apartment must be returned clean and tidy.
That includes doing and storing the dishes, emptying the fridge and cleaning it, sorting and disposing of the garbage, folding and storing the blankets and bed covers, storing the pillows into the closets, cleaning the floor, cleaning the kitchen, toilets and bathroom thoroughly.

 

Occupation :

 

The tenant agrees:

 

• To respect the dates and times of occupancy, mentioned above
• The tenant shall occupy the rented property acting with courtesy and respect.
• To respect the internal regulations of the apartment building, in particular the obligation to be quiet after 10pm. Occupy the apartment in a way that do not create any nuisances to the neighbours, sound disturbances or others.
• To occupy the apartment by the number of people indicated in the agreement (babies and children included) and in accordance with the equipment provided, although the total number of beds is higher (some apartments have a choice between using several beds).
• To make no change in the arrangement of furniture and furnishing in the rented property and to prohibit the carrying out of these premises.
• To restore the places in the state in which they were found, the cleaning is not included in the price, it may be required in addition.
• To pay the price of cleaning of the rugs, blankets, bed covers, mattresses, any bedding items etc. that could have been stained or affected by any disturbing smell (tobacco, vomite etc.)
• To warn Agence Saulire of any maintenance repairs he could have experienced or seen
• To let any urgent works be executed, whatever form they take. If any works to be executed are due to a deterioration attributable to the lessee, they will be charged to him/her.The lessee is responsible for the destruction or deterioration of any object at his/her disposition, as an accessory to the building or apartment, and of all damages that could be caused to the building and its installations whatever they are, by the fact of an abnormal use, notably of the electric or heating devices, or resulting of the obstruction of the toilets, sinks, water basins, bathtub by objects prone to clog pipes. In case a deterioration is suspected, the agent of Agence Saulire will be granted access to the rented premises to undertake any necessary observations.
• To comply with the laws in force when using an Internet connection, whether included in the booking or hired as an extra, particulary with regard to data protection, intellectual property and the appropriate use of networks. The Agency declined all responsibility in the event of misuse or abuse of the Internet connection.
• Not to smoke in the premises as all our apartments are non-smoking apartments, for hygiene and safety reasons. In case smoking smells are determined and/or burn marks are found on the furniture or bedding items, Agence Saulire will charge on the guarantee deposit, the amounts to restore the damaged items into their original condition as well as any necessary the cleaning (of bedding, carpeting, curtains etc.).

 

The tenant may not object to any visit by the Agency, notably in case of the property begin for sale (meeting arranged in advance).

 

No reduction in rent or compensation may be claimed by the tenant in the event of disruption to the operation of communal or public equipment.

Agence Saulire accepts no responsibility for any loss of enjoyment that is not its fault.

 

ANIMALS ARE NOT ALLOWED :

 

As general rule, animals are not allowed in the accommodation.
This prohibition must be strickly observed, particularly for health reasons relating to allergies. You can check this information in the flat description.

 

Important : if you fail to comply with this clause, a fee may be deducted from your deposit to cover the cost of cleaning and restoring the property.

 

 

General rental terms and conditions updated on 28/05/2025.

Consumption meter

 

Consumer mediation is provided by the National Association of Mediators (ANM CONSO).

25 Allée Rose Dieng-Kuntz- Immeuble REGUS - 75 019 PARIS
contact@anm-mediation.com
www.anm-mediation.com

GENERAL TERMS AND CONDITIONS FOR THE SALE OF SKI PACKAGES

To consult them, please visit the official website of the Société des 3 Vallées : 

 

- For Courchevel - La Tania 

- ForMéribel